FAQ

About Super Mario Run

What kind of game is Super Mario Run?
Super Mario Run is a game where Mario runs across numerous worlds, seeking to rescue Princess Peach from Bowser and restore the kingdom.
Can I play Super Mario Run for free?
The game is free to download.
You will be able to download and enjoy a portion of Super Mario Run for free, and you can also enjoy all of the game content available in this release after paying a set purchase price.
Note: Internet connectivity required to play; data charges may apply.
Can I play Super Mario Run with friends?
You can add friends, compete against them, and see Friend Lists.
Can I play Super Mario Run offline?
You cannot use it offline.
How old do I have to be to use Super Mario Run?
All ages can play this game.

About the System

What devices is Super Mario Run compatible with?
Certain devices have been observed to experience a decline in performance when running the Super Mario Run game. As such, the list of unsupported devices will be updated.

If the game is already installed on an unsupported device, attempting to update it will result in the game becoming unplayable. If you remove the game from an unsupported device, you will not be able to redownload it onto that device.

Thank you for your understanding.
(For iOS)
This game is compatible with the iPad Pro, the iPad Air, the 4th generation iPad, iPad mini 2 devices and up, the 6th generation iPod Touch, and iPhone 5 devices and up.
(For Android)
This game was compatible only with Android devices running operating system 4.2 and later up until Ver.3.0.13. After the update to Ver.3.0.14 planned to take place between May and June of 2019, this game will be compatible only with Android devices running operating system 4.4 and later.
Operation is not guaranteed on all devices with the Android operating system listed above or higher installed. Certain specifications and features of your device may affect the game's performance.
Note: More information on your specific device's operating system may be available soon.

The following issues are affecting the listed devices as of 23rd March 2017:
- The audio sounds corrupted while playing:
  • ARROWS Tab F-03G
  • ASUS ZenPad 7.0
  • Galaxy Active neo SC-01H
  • HUAWEI GR5
  • Nexus 5
  • Nexus 9
  • Xperia Z5 Compact
  • Zenfone Go

- The graphics appear distorted while playing:
  • DM-01G

- The game takes a long time to load after selecting a course:
  • HUAWEI MediaPad T2 10.0 Pro
  • Qua tab 01

- The following devices are not supported by this game:
  • Karbonn A6 Turbo
  • MeMO Pad 8 AST21
  • Zenfone Selfie

(Addition for 4/3/2019)

This is an important announcement for Android OS users with a version lower than 4.4.
An update for Ver.3.0.14 of Super Mario Run is planned to occur between May and June which will change support for Android devices. When Ver. 3.0.14 of Super Mario Run is distributed, Android devices with an operating system lower than 4.4 will be unable to download or update the game. In addition, previous versions of the game will become unplayable.
If you are using an Android OS lower than 4.4, we ask that you please consider updating to the current OS.
*The day and time of the update is subject to change.

Devices Affected
· Android OS lower than 4.4
■Reason for Change for Android Devices
To continue offering the best service possible, it's become necessary to no longer support the OS versions noted above. Therefore, we ask that you update your device if necessary.

■How to Check Your Android OS Version
To check your current OS version, from the home screen of your device select Settings, Device Information, and then Android Version.
Note: Different devices may display information differently or have items in different locations.
Note: Please refer to your device's official site for information regarding specific specifications, including OS updates.

■For Those Changing Smartphone Models
If you plan on changing your device model, follow the steps below to access Super Mario Run save data.

1. Accessing save data
If Super Mario Run was previously linked to a Nintendo Account, you can use the same save data on a different device.
To check how to link a Nintendo Account, refer to Link to a Nintendo Account below.

2. For those who have purchased the full version Super Mario Run
You can confirm your purchase status through the Google Account you used during the purchase. Note that this account is not your Nintendo Account. Please keep the following in mind.

・If the new device is an Android OS device:
Use the same Google Account that you originally used to purchase the game to download and install Super Mario Run on your new device. Then, launch the game and tap Restore Purchase from the purchase screen in World Tour. This will allow you to restore your purchase status without repurchasing the game.
Note: There may be a limit to the number of devices on which you can restore purchases.

・If the new device is a different device platform than your old one:
The purchase status cannot be carried over between different device platforms. Please be aware that you will be required to repurchase the content in order to play all courses.
For more details, please refer to About This Purchase.

■Linking a Nintendo Account
A Nintendo Account gives you access to My Nintendo and other Nintendo services. Registration is free.
If you already have a Nintendo Account, select Link from Menu in the game to link to it.
Please link Super Mario Run to your Nintendo Account on your new device (on the first launch of the game) after you have already linked Super Mario Run to your Nintendo Account on your old device.
If it is already linked, Menu then My Nintendo will be displayed.
Also, be aware that if you go to Settings, About This App, and then choose Delete Save Data, all save data will be erased and cannot be recovered.
The environment required may be subject to change in the future.

We apologize for any inconvenience this change may cause and thank you for your understanding.
Thank you for playing Super Mario Run.
Important information regarding certain devices using Google Play (addition for 4/3/2019)
We have confirmed that the game no longer runs as expected on certain devices using Google Play, including the Samsung Galaxy Tab 3 10.1 and the Google Chromebook. Specifically, devices using certain processors (x86 and x86_64 achitecture) will no longer be supported.

Although these devices may still run Super Mario Run, please be aware that the game may not perform as intended.

These devices include:

・Samsung Galaxy Tab 3 10.1
・Samsung Chromebook 3
・Google Chromebook
・HP Chromebook 11 G5 / 11-vxxx
・Asus ZenFone 2 (ZE551ML)
・Asus ZenPad 10 (Z300C / Z300CL)
・Acer GT-810
・Acer Chromebook 15 (CB3-532)
・RCA 7 Voyager
・Lenovo Yoga Tablet 2 -1050F
・Lenovo YT3-X90F/Yoga Tablet 3 Pro
・Other Android OS devices using the processors noted above.

The list of supported devices may change in the future. We apologize for any inconvenience and thank you for understanding.
Which languages are supported?
You can check which languages are available by going first to Settings under Menu, then accessing Options, and then selecting Language.
Super Mario Run isn't working properly!
Please try restarting Super Mario Run.
Note: Take care not to accidentally delete the Super Mario Run game by mistake.
If restarting doesn't help, you can try tapping Having trouble? on the game's start screen, then tapping Redownload Data, and then restarting the game.

Other Questions

A message is displayed saying that the Nintendo Account User Agreement and/or Privacy Policy were updated, and I can't play the game... (support code 804-3400).
Log in to your Nintendo Account (https://accounts.nintendo.com/) and agree to the new user agreement and privacy policy to gain access to the game.
(In some cases, even if you start the game after agreeing to the new terms, the update notification may still be displayed.)
I can't log in to my Nintendo Account (support code 804-3904).
You may be able to solve this issue by deleting your browser's cookie information.
■If you are using an Apple device:
Go to Settings > Safari > Clear History and Website Data
■If you are using an Android device:
In your browser's menu, go to Settings > Privacy and delete cookies or set to not permitted.
The steps for clearing cookies may differ depending on the Android device, so refer to the device's manual and website for further information if necessary.
I can't relink a Nintendo Account I linked in the past (support code 804-3905).
If you want to link a Nintendo Account you linked to Super Mario Run in the past, you will need to link that account when starting the app for the first time after a fresh installation. Once the account is linked, the data from your Nintendo Account will be transferred to the device.

*You cannot use the in-app Link option to link to a Nintendo Account that you have linked to previously.
*If you launched the app and bypassed the Link option during your first time launching it, try uninstalling and reinstalling the app to start over from the beginning.
Note: Be careful not to select Delete User Data from About this App in the Settings menu.
My user data has been carried over, but not my purchase status...
If you're using the same Apple ID or Google Account you used to purchase the game originally, there is no need to repurchase. Launch the game, go to World Tour, and tap the Purchase Screen button, Next, and then Restore Purchase to restore your purchase status.
If you're using a different Apple ID or Google Account, although your Nintendo Account user data can be carried over, your purchase status cannot. You will need to repurchase the game.
I can't purchase the full game on my Android device (support code 804-9174)...
It's possible you have not registered a Google Account to your current device.
Go to the settings menu on your device, tap Accounts, and then Add account to register your Google Account.
For iOS: Music is not playing when I press the Play button within the game.
In World Tour, Remix 10, and Kingdom Builder, if music does not play upon pressing the Play button, try the following:

1. Make sure Super Mario Run has permission to access the Music app.
To do this, go to Settings > Privacy > Media & Apple Music. If the setting for Super Mario Run is Off, switch it to On.
2. Make sure music can be played in the Music app.
For Android: The music playing through the music app stops when I try to continue via bookmark data.
If the music you're playing via a music app stops when you reopen Super Mario Run, try the following:

1. Swipe down on the notification area to display the notification drawer.
2. Press the music app's Play button in the notification drawer.

Note: On most Android devices, swiping down from the top of the screen while Super Mario Run is open will display the notification drawer. If this doesn't work, please contact the maker of your device.
When playing on a Nexus 9 tablet, the Super Mario Run game sometimes closes suddenly.
It has been observed that the game will sometimes close suddenly when playing on a Nexus 9 tablet. The issue is currently being investigated.

In the meantime, if you have an Android device other than a Nexus 9 that supports Super Mario Run, you can transfer user data to that device by linking your Nintendo Account to the game.

See the page below for other questions about Super Mario Run.
Super Mario Run FAQ

Regarding Super Mario Run Inquiries

If you have any concerns or questions regarding the Super Mario Run game, please use "Help and Inquiries" under "Having trouble?" on the title screen of the game, or from "Help and Inquiries" under "Settings" in the "Menu" within the game.
If anything else is still unclear, please contact supermariorun-support@nintendo.co.jp.