FAQ

About Super Mario Run

What kind of game is Super Mario Run?
Super Mario Run is a game where Mario runs across numerous worlds, seeking to rescue Princess Peach from Bowser and restore the kingdom.
Can I play Super Mario Run for free?
The game is free to download.
You will be able to download and enjoy a portion of Super Mario Run for free, and you can also enjoy all of the game content available in this release after paying a set purchase price.
Note: Internet connectivity required to play; data charges may apply.
Can I play Super Mario Run with friends?
You can add friends, compete against them, and see Friend Lists.
Can I play Super Mario Run offline?
You cannot use it offline.
How old do I have to be to use Super Mario Run?
All ages can play this game.

About the System

What devices is Super Mario Run compatible with?
Certain devices have been observed to experience a decline in performance when running the Super Mario Run game. As such, the list of unsupported devices will be updated.

If the game is already installed on an unsupported device, attempting to update it will result in the game becoming unplayable. If you remove the game from an unsupported device, you will not be able to redownload it onto that device.

Thank you for your understanding.
(For iOS)
This game is compatible with the iPad Pro, the iPad Air, the 4th generation iPad, iPad mini 2 devices and up, the 6th generation iPod Touch, and iPhone 5 devices and up.
(For Android)
This game is compatible only with Android devices running operating system 4.2 or later.
Operation not guaranteed on all devices with Android 4.2 or higher installed.
Certain specifications and features of your device may also affect the game's performance.
Note: More information on your specific device's operating system may be available soon.

The following issues are affecting the listed devices as of 3/23/2017:
- The audio sounds corrupted while playing:
  • ARROWS Tab F-03G
  • ASUS ZenPad 7.0
  • Galaxy Active neo SC-01H
  • HUAWEI GR5
  • Nexus 5
  • Nexus 9
  • Xperia Z5 Compact
  • Zenfone Go

- The graphics appear distorted while playing:
  • DM-01G

- The game takes a long time to load after selecting a course:
  • HUAWEI MediaPad T2 10.0 Pro
  • Qua tab 01

- The following devices are not supported by this game:
  • Karbonn A6 Turbo
  • MeMO Pad 8 AST21
  • Zenfone Selfie
Which languages are supported?
You can check which languages are available by going first to Settings under Menu, then accessing Options, and then selecting Language.
Super Mario Run isn't working properly!
Please try restarting Super Mario Run.
Note: Take care not to accidentally delete the Super Mario Run game by mistake.
If restarting doesn't help, you can try tapping Having trouble? on the game's start screen, then tapping Redownload Data, and then restarting the game.

Frequently Asked Questions

Super Mario Run cannot be accessed because the User Agreement or Privacy Policy has changed (support code 804-3400).
If you have linked a Nintendo Account to Super Mario Run, you must log in to your Nintendo Account (https://accounts.nintendo.com/) and accept the updated Nintendo Account User Agreement before you can launch Super Mario Run.
I can't log in to my Nintendo Account (support code 804-3904).
You may be able to solve this issue by deleting your browser's cookie information.
- If you are using an Apple device:
Go to Settings > Safari > Clear History and Website Data
- If you are using an Android device:
In your browser's menu, go to Settings > Privacy > Clear Browsing Data.
The steps for clearing cookies may differ depending on the Android device, so refer to the device's manual and website for further information if necessary.
I can't relink a Nintendo Account I linked in the past (support code:804-3905).
If you want to link a Nintendo Account you linked to Super Mario Run in the past, you will need to link that account when starting the app for the first time after a fresh installation. Once the account is linked, the data from your Nintendo Account will be transferred to the device.

*You cannot link to a Nintendo Account that you previously linked using the in-app Link option.
*If you launched the app and bypassed the Link option during your first time launching it, try uninstalling and reinstalling the app to start over from the beginning.
Note: Be careful not to select Delete User Data from About this App in the Settings menu.
My user data has been carried over, but not my purchase status...
If you're using the same Apple ID or Google account you used to purchase the game originally, there is no need to repurchase. Launch the game, go to World Tour, and tap the Purchase Screen button, Next, and then Restore Purchase to restore your purchase status.
If you're using a different Apple ID or Google account, although your Nintendo Account user data can be carried over, your purchase status cannot. You will need to repurchase the game.
I can't purchase the full game on my Android device (support code 804-9174)...
It's possible you have not registered a Google Account to your current device.
Go to the settings menu on your device, tap Accounts, and then Add account to register your Google Account.
For iOS: Music is not playing when I press the Play button within the game.
In World Tour, Remix 10, and Kingdom Builder, if music does not play upon pressing the Play button, try the following:

1. Make sure Super Mario Run has permission to access the Music app.
To do this, go to Settings > Privacy > Media & Apple Music. If the setting for Super Mario Run is Off, switch it to On.
2. Make sure music can be played in the Music app.
For Android: The music playing through the music app stops when I try to continue via bookmark data.
If the music you're playing via the music-playing app stops when you reopen Super Mario Run, try the following:

1. Swipe down on the notification area to display the notification drawer.
2. Press the music app's Play button in the notification drawer.

Note: On most Android devices, swiping down from the top of the screen while Super Mario Run is open will display the notification drawer. If this doesn't work, please contact the maker of your device.
When playing on a Nexus 9 tablet, the Super Mario Run game sometimes closes suddenly.
It has been observed that the game will sometimes close suddenly when playing on a Nexus 9 tablet. The issue is currently being investigated.

In the meantime, if you have an Android device other than a Nexus 9 that supports Super Mario Run, you can transfer user data to that device by linking your Nintendo Account to the game.

See the page below for other questions about Super Mario Run.
Super Mario Run FAQ

Regarding Super Mario Run Inquiries

If you have any concerns or questions regarding the Super Mario Run game, please use "Help and Inquiries" under "Having trouble?" on the title screen of the game, or from "Help and Inquiries" under "Settings" in the "Menu" within the game.
If anything else is still unclear, please contact supermariorun-support@nintendo.co.jp.